It seems that for every decent job description in the world of IT, there is a demand for an ITIL qualification. These jobs range from service desk openings to senior project management roles. This article takes a look at the world of ITIL and explains why it is so in demand for today’s world of IT.
What Does It Mean?
ITIL is an acronym for the Infrastructure Technology Infrastructure Library and it is the most widely accepted approach to IT service management in the world.
How Was It Devised?
ITIL was devised from both the private and public sectors throughout the international world of computing. It is in place to ensure that a set order of processes and functions are followed in order to deliver good business value.
Why Was It Required?
In the 1980’s it was declared by the British Government that the state of IT was in need of some serious shake up in the quality department. The Central Computer and Telecommunications Agency was required to start development on a new framework for managing IT resources in a more financially responsible way.
What Happened Next?
The original version of ITIL was known as GITIM, Government Information Technology Infrastructure Management. The main companies in Europe were swift to harness the new best practices outline by the GITIM, and these desires were shared by government organisations as well.
The New Millennium
In the year 2000, GITIM had spread across the world as international IT practitioners were keen to follow the guidelines set by the British Government some 20 years earlier. IT was changing as a whole and so was the way in which the best practices were set up and followed. Microsoft decided to use ITIL to help develop the Microsoft Operations Framework, MOF.
ITIL Version 2
In 2001, ITIL version 2 was released and a new set of books was released to coincide with this event. These books were presented in a far more concise set of publications and they were very well received by the awaiting world of IT. The Service Support and Service Delivery books became the most used of their kind ever seen by the world of IT. ITIL itself was elevated to the number one best practice approach in the world also.
ITIL Version 3
In May 2007, we saw the release of ITIL version 3, and this differed to its predecessor in several ways. It approached the whole IT entity as a life cycle lent towards the service management feature. IT business relationships were more integrated and it lent itself towards recommending this new approach.
Different ITIL qualifications
There are four levels of ITIL qualifications attainable and they come in the following sets:
- ITIL Foundation training – This encompasses the basics of ITIL and needs to be passed and understood before progressing with the next modules.
- ITIL Capability modules – These modules include learning about Operation support & Analysis theories. They are usually 4-5 days courses.
- ITIL Lifecycle courses – These cover Service management and all of its approaches.
- ITIL Management – This course is a must for any aspiring project management candidates. It will lead towards valuable credits for the ITIL Diploma.
ITIL has certainly turned the way IT has progressed over the last 30 years, because more and more companies are now following the strict best practice suggestion and as a result are reaping the financial results.